Replace A User

You cannot change a user's email address in Auctria. To replace a user, you'll need to create a new account with the correct email and remove the old one.

Replace a user when:

• Someone is leaving and a new person is taking over their role
• A user needs to change their email address
• You're transitioning from a personal email to an organization email
• Leadership changes require updating the admin account

1. Log into Auctria with an admin account
2. Go to Organizations > Users
3. Click Add User
4. Enter the new user's email address
5. Set their Permission Level (match the old user's level, or Admin if replacing an admin)
6. Keep Notify by email checked
7. Click Add User

The new user will receive a setup email.

See Adding Users  for detailed instructions.

Have the new user:

1. Click the link in their confirmation email
2. Set their password
3. Update their profile with their name
4. Verify they can access what they need

See Access My Profile  for profile details.

1. Log in with an admin account (can be the new user if they're an admin)
2. Go to Organizations > Users
3. Find the old user account
4. Click on the user to view their details
5. Click Delete User
6. Confirm the deletion

See Removing Users  for more details.

Check that the new user:

• Can access all necessary events
• Has correct permission levels for each event
• Can perform their required tasks
• Has any event-specific permissions the old user had

Consider creating a generic admin account using your organization's domain email (like admin@yourorganization.org or events@yourorganization.org).

Benefits:

• Continuity: No need to replace the admin when staff changes
• Payment processing: Credit card processors prefer organization emails over Gmail or Yahoo
• Shared access: Multiple people can access for backup (while keeping their own accounts for daily work)
• Professional: Looks more professional to donors and participants

How to set it up:

1. Create the generic account as a user in Auctria
2. Set permission level to Admin
3. Use for critical integrations like payment processors
4. Share email access with appropriate staff
5. Have team members use personal accounts for regular work

See Payment Processors  for more information.

What if I delete the old user before creating the new one?
Just create the new user and set their permissions. However, it's better to create the new user first to avoid any gap in coverage.

The new user can't access an event the old user could access
Check event-specific permissions. You may need to grant access to individual events. See Event Permissions  for details.

I need to keep the same email address
Email addresses cannot be changed in Auctria. If someone needs to keep the same email, they should update their email provider settings, not their Auctria account.