Replace A User

You cannot change a user's email address in Auctria. To replace a user, you'll need to create a new account with the correct email and remove the old one.

Admin Permission Required

You must have admin privileges to add and remove users. See Understanding User Permissions   for more information.

Replace a user when:

Someone is leaving and a new person is taking over their role
A user needs to change their email address
You're transitioning from a personal email to an organization email
Leadership changes require updating the admin account

Log into Auctria with an admin account
Go to Organizations > Users
Click Add User
Enter the new user's email address
Set their Permission Level (match the old user's level, or Admin if replacing an admin)
Keep Notify by email checked
Click Add User

The new user will receive a setup email.

See Adding Users   for detailed instructions.

Have the new user:

Click the link in their confirmation email
Set their password
Update their profile with their name
Verify they can access what they need

See Access My Profile   for profile details.

You Cannot Delete Your Own Account

Log in with an admin account (can be the new user if they're an admin)
Go to Organizations > Users
Find the old user account
Click on the user to view their details
Click Delete User
Confirm the deletion

See Removing Users   for more details.

Check that the new user:

Can access all necessary events
Has correct permission levels for each event
Can perform their required tasks
Has any event-specific permissions the old user had

Consider creating a generic admin account using your organization's domain email (like admin@yourorganization.org or events@yourorganization.org).

Benefits:

Continuity: No need to replace the admin when staff changes
Payment processing: Credit card processors prefer organization emails over Gmail or Yahoo
Shared access: Multiple people can access for backup (while keeping their own accounts for daily work)
Professional: Looks more professional to donors and participants

How to set it up:

Create the generic account as a user in Auctria
Set permission level to Admin
Use for critical integrations like payment processors
Share email access with appropriate staff
Have team members use personal accounts for regular work

Warning

Each team member should still have their own user account for tracking and accountability. The generic account is for administrative continuity and critical integrations only.

See Payment Processors   for more information.

What if I delete the old user before creating the new one?
Just create the new user and set their permissions. However, it's better to create the new user first to avoid any gap in coverage.

The new user can't access an event the old user could access
Check event-specific permissions. You may need to grant access to individual events. See Event Permissions   for details.

I need to keep the same email address
Email addresses cannot be changed in Auctria. If someone needs to keep the same email, they should update their email provider settings, not their Auctria account.

Learn about related topics:

User Accounts
Auctria User Accounts have access to the event dashboards available to organizers.
Adding Users
Adding users allows you to collaborate with team members, volunteers, and staff on your events. Each user gets their own login and can have customized permission levels.
Removing Users
Remove a user from your organization.
Access My Profile
The My Profile Page contains information about the participant.

Last reviewed: February 2026