Change Contact Email Address
Learn how to change your organization's contact email address.
Your organization's contact email address is the main email that appears on your event website and in various communications. By default, this is set to the email address of the person who purchased the original license, but you can change it to a general organizational email address (like info@yourorganization.org or events@yourorganization.org) that's more appropriate for public communications.
How to Change the Contact Email
Step 1: Open the Organization Dashboard
- From the main Event Dashboard, click Organizations in the sidebar
- The Organization dashboard will open, showing the Details tab by default
Step 2: Update Contact Information
On the Details tab, you'll see the Contact Information section.
Click the Edit button (pencil icon) to make changes.
Step 3: Edit the Email Fields
Email
This is your organization's main contact email address. It appears on your event website and anywhere an organization email is needed. Update this field with your preferred contact email.
Billing Email
Use this if you want billing and license renewal notices sent to a different address (like your treasurer or finance team). If you leave this blank, billing emails will go to the main Email address above.
Phone
Your organization's contact phone number (for reference purposes).
Website
Your organization's website URL (for reference purposes).
Step 4: Save Your Changes
After updating the email address, click Save to apply your changes.
Best Practices
Use an organizational email: Consider using a general organization email (like info@yourorg.org) instead of a personal email address. This ensures continuity when staff changes.
Keep it monitored: Make sure someone regularly checks the contact email address, as this is where participants and donors may reach out.
Use billing email for financial contacts: If different people handle public communications and finances, use the Billing Email field to route financial notifications to the right person.
Update when needed: Remember to update this email if your organization changes its domain or primary contact email.
What Uses the Contact Email?
Your organization's contact email appears in:
- Event website footer and contact pages
- Email communications (unless overridden at the event level)
- Participant notifications
- General inquiries and responses
Last reviewed: February 2026