On This Page
System Email Notifications
System Email Notifications are sent to bidders via email, through the Mobile Bidding App, and Text Messages (an optional paid subscription plan is required). The following table shows what System Email Notifications can be expected and how a bidder could receive them.
| Type | Mobile | Text Message (optional) | Trigger4 | |
|---|---|---|---|---|
| Bidder Emails | ||||
| Bidder Registration / Purchase Receipt1 | Yes | No | No | |
| Bidder Check In | Yes | No | Yes | Yes |
| Bidder Online Access | Yes | No | Yes (automatic) | Yes |
| Bidder Statement1 | Yes | No | Yes (triggered) | Yes |
| Register Credit Card Request | Yes | No | No | Yes |
| Ticket Emails | ||||
| E-Ticket2 | Yes | No | No | Yes |
| Ticket Statement (Purchaser only) | Yes | No | No | Yes |
| Online Bidding Emails | ||||
| Online Bidding: High bid | Yes | Yes3 | No | |
| Online Bidding: Out bid | Yes | Yes3 | Yes (automatic) | |
| Online Bidding: Raised bid | Yes | No | No | |
| Online Bidding: Item won (time) | Yes | Yes3 | Yes (automatic) | |
| Online Bidding: Item won (buy-it-now) | Yes | No | Yes (automatic) | |
| Donor Emails | ||||
| Donor Receipt | Yes | No | No | Yes |
Table Notes
- The Bidder Registration / Purchase Receipt will be sent for any purchase/registration that goes through the website's checkout page... basically when using the "shopping basket." Suppose a bidder follows a "Pay Online" link in an email to pay a balance owed. In that case, those payments will generate a Bidder Statement. Both of these are sent automatically at this point.
- If the bidder details get updated via the email Update link, and an email address is added, an E-Ticket will be automatically sent to the guest.
- The Mobile app notifications are managed via Online Bidding | Notifications settings.
- The Triggered Emails can be manually sent via the Trigger link.
The link will open an appropriate send email page pre-configured for the specific notification. A Recipients filter will be available before the email is sent.
IMPORTANT
System Email Notification settings manage their respective Text Message notifications (if enabled -- this is included with paid subscriptions). System Emails must be enabled to send their respective Text Message notifications.
The Bidder Registration / Purchase Receipt is automatically sent, and cannot be disabled. The Bidder Statement text message version can only be manually triggered.
More Reading
Some more User Guide pages related to notifications:
∞ Bidder Mobile App∞ Text Messages
∞ Online Bidding | Notifications
Credit Card Processor Notifications
Last reviewed: February 2024